Help Center

Quick access to the support tools, portals, and account resources you need from Charles IT.

Connect Technician
Charles IT professional providing business IT support from a workstation

Where Do You Need to Go?

This center is designed around the tasks Charles IT clients handle most often. Each pathway tells you what the destination is for before you leave the page, so you can get support, reach your systems, or manage account activity with fewer clicks and less guesswork.

Get Remote Support

Connect with a Charles IT technician for hands-on help with an active IT issue. Open this tool when our team asks you to begin a remote support session.

Start a Support Session

Access Your Work Desktop

Sign in to your remote desktop to reach your business applications and files from outside the office.

Open Remote Desktop

Manage Support and Account Details

Use the Client Portal to submit a service request, check the status of open and closed tickets, and view available invoices and reports.

Open Client Portal

Refer a Business

Know an organization that could use a more responsive IT partner? Send an introduction through the Charles IT Referral Program and review the current program details.

Visit the Referral Program

Need help? Connect with a Charles IT technician for support.

Connect with a Tech
Charles IT professional delivering managed IT services in Connecticut

Looking for Something Else?

Browse practical guidance in the Charles IT Knowledge Center or contact our team if you are unsure which resource to use.

Visit the Resource Center View our Referral Program

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